Technical Support

Technical Support2018-11-02T20:52:54+00:00

Support Overview

Support Overview

Technical Support

Our point of sale support services assume a 24/7, 365 days a year commitment to our clients. And during all of those hours and all of those days, there are technical support pros on hand for real conversations, to offer live tech support for all the possible issues, and to fix them.

At iTab POS, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources.

Contact our technical support via phone at 1.833.214.2715 or email us anytime for help.

Learn How iTab POS Can Help Your Restaurant

Face the facts: The performance and quality of your restaurant’s point of sale system can mean the difference between profit and loss. Having the right POS solutions positively affects the functionality of every aspect of your operation. From maintaining optimum customer care standards to your ability to manage your inventory, an effective system can help your restaurant grow beyond what you imagined.

Call us today at 1.888.881.1988

Our Clients

Please Register Your Account

Got Questions? Call 888.881.1988

First Name

Last Name

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Address, City, State, Zip

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Terms and Conditions

ITab POS Policies, Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS VERY CAREFULLY. BY ACCEPTING DELIVERY OF THE PRODUCTS, STATEMENT OF WORK OR OTHER DATANET SYSTEMS, INC., D/B/A ITAB POS (HEREINAFTER REFERRED TO AS “SELLER”) DOCUMENTATION TO PROVIDE PRODUCT OR PERFORM OR PROCURE ANY SERVICES, CUSTOMER HEREBY AGREES TO BE BOUND BY, AND ACCEPTS, THESE TERMS AND CONDITIONS.

ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS OR SERVICES AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THIS AGREEMENT.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ITab POS and DataNet Systems, Inc., Copyright © 2012, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the ITab POS store website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the ITab POS store website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Payment Terms

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

If purchasing hardware, software, services or supplies, customer is responsible for payment in full at the time the order is placed. Charges on customer’s credit card statement will reflect ITab POS.

Orders are not binding until accepted by SELLER. Customer agrees to pay the total purchase price for the Products, plus shipping (to the extent shipping is not prepaid by Customer), including shipping charges that are billed to SELLER as a result of using Customer’s carrier account number. Terms of payment are within SELLER’s sole discretion. In connection with Services being performed pursuant to a Statement of Work, Customer will pay for the Services in the amounts and in accordance with any payment schedule set forth in the applicable Statement of Work. If no payment schedule is provided, Customer will pay for the Services as invoiced by SELLER. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice, subject to continuing credit approval by SELLER. SELLER may issue an invoice to Customer. SELLER may invoice Customer separately for partial shipments, and SELLER may invoice Customer for all of the Services described in a Statement of Work or any portion thereof. Customer agrees to pay interest on all past-due sums at the lower of one and one-half percent (1.5%) per month or the highest rate allowed by law. Customer will pay for, and will indemnify and hold SELLER and its Affiliates harmless from, any applicable sales, use, transaction, excise or similar taxes and any federal, state or local fees or charges (including, but not limited to, environmental or similar fees), imposed on, in respect of or otherwise associated with any Statement of Work, the Products or the Services. Customer must claim any exemption from such taxes, fees or charges at the time of purchase and provide SELLER with the necessary supporting documentation. In the event of a payment default, Customer will be responsible for all of SELLER’s costs of collection, including, but not limited to, court costs, filing fees and attorneys’ fees. In addition, if payments are not received as described above, SELLER reserves the right to suspend Services until payment is received.

Except as otherwise specified on an applicable Statement of Work, Customer will reimburse SELLER for all reasonable out-of-pocket expenses incurred by SELLER in connection with the performance of the Services, including, but not limited to, travel and lodging.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ITab POS reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

These Terms and Conditions (hereinafter referred to as the “Agreement”) constitute a binding contract between Customer and SELLER. Customer accepts these Terms and Conditions by making a purchase from, or by placing an order with, SELLER or, by shopping on POSHighway.com (the “Site”) or, by otherwise requesting products (the “Products”) or engaging SELLER to perform or procure any Services (as this and all capitalized terms are defined herein). This Agreement is subject to change, anytime, without any prior notice, except that the Terms and Conditions posted on the our website at the time Customer places an order or signs a purchase Invoice with a “Statement of Work” will govern the order in question, unless otherwise agreed to in writing by SELLER and Customer.

Customer consents to receive electronic records, which may be provided via a Web browser or e-mail application connected to the Internet. Individual consumers may withdraw consent to receive electronic records or have the record provided in non-electronic form by contacting SELLER. In addition, Internet connectivity requires access services from an Internet access provider. Contact your local access provider for details. Electronic signatures (or copies of signatures sent via electronic means) are the equivalent of written and signed documents. Customer may issue a purchase order for its own administrative purposes only. Additional or different terms and conditions contained in any such purchase order, however, will be null and void.

Entire Agreement: This Agreement contains the entire understanding of the parties with respect to the matters contained herein, and supersedes and replaces, in its entirety, any and all prior communications and contemporaneous agreements and understandings, whether oral, written, electronic or implied, if any, between the parties with respect to the subject matter hereof. No course of prior dealings between the parties and no usage of trade will be relevant in determining the meaning of this Agreement.

Order and Shipping Policy

Orders are processed by the Fulfillment Department within 48 hours of receipt except weekends and major holidays. Orders received on these days will be processed the next business day.. The typical expected delivery timeframe of a Bundled POS System or a “Build Your POS System” is 7 to14 days. Ground shipping is the general method of shipment (3 to 7 days). Shipping method cannot be changed once in the possession of the carrier. SELLER and/or its affiliates will arrange shipping, crating and packaging. SELLER neither accepts responsibility for the carrier’s performance, nor accepts any responsibility for damages caused to the merchandise after it leaves SELLER’s office or warehouse location. If damage occurs en route to Customer, SELLER will aid with handling the damage claim with the shipper; however, Customer will be responsible for filing a damage claim with the carrier. Inspection for concealed damage will be the sole responsibility of Customer. Any and all damaged equipment must be documented with the freight driver before the driver departs your location. Any damage must be reported immediately. Insurance will be used on all equipment shipped.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Out-of-Stock Products

We will ship your product as stated under the section titled “Order and Shipping Policy”.

There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

Returns

No returns or refunds will be granted on purchases made using a credit card (i.e.Visa, MasterCard, American Express, or Discover). No returns or refunds will be granted on the purchase of software, supplies, and services or labor. No returns or refunds will be granted on the purchase of hardware. However fulfillment mistakes that we make resulting in the shipment of incorrect products to you will be accepted for exchange within 15 days from the date of purchase.

Taxes

ITab POS shall automatically charge and withhold the applicable sales tax for orders to be picked up or delivered to addresses within the State of Hawaii. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. If the item is shipped within HAWAII, or if you pick it up at our office in HONOLULU, HAWAII sales tax will be charged.

Services

Customers may order services, warranty, support, and/or training (collectively, “Services”) from or through this SELLER. Certain Services may be sold by this SELLER as a distributor or sales agent (“Third Party Services”).

In the case of Third Party Services, the third party shall be the party responsible for providing the services to the Customer and, Customer agrees that he will look solely to the third party for any loss, claims or damages arising from, or related to, the provision of such Third Party Services. Customer hereby releases SELLER and the entities that control, are controlled by, or are under common control with SELLER (“Affiliates”), from any and all claims arising from, or relating to, the purchase or provision of any such Third Parties Services. Any amounts, including, but not limited to, taxes, associated with Third Party Services which may be collected by SELLER will be collected solely in the capacity as an independent sales agent.

Where Services are ordered in a Statement of Work, each Statement of Work hereby incorporates the terms of this Agreement. Each Statement of Work constitutes a separate agreement with respect to the Services performed. SELLER, or any of its Affiliates on behalf of SELLER, may execute a Statement of Work. In the event of an addition to, or a conflict between any term or condition of the Statement of Work and this Agreement, the terms and conditions of this Agreement will supersede, except as expressly amended in the applicable Statement of Work by specific reference to this Agreement. Each such amendment will be applicable only with respect to such Statement of Work and not to any future Statements of Work. Changes to the scope of the Services described in a Statement of Work will be made only in writing, executed by authorized representatives of both parties. SELLER will have no obligation to commence work in connection with any such change, unless, and until, the change is agreed upon in that writing executed by both parties. All such changes to the scope of the Services will be governed by these Terms and Conditions and the applicable Statement of Work. Each Statement of Work may be signed in separate counterparts each of which shall be deemed an original and all of which together will be deemed to be one original.

Cooperation

In addition to any specific Customer duties set forth in any applicable Statement of Work, Customer agrees to cooperate with SELLER in connection with performance of the Services by providing (i) timely responses to SELLER’s inquiries and requests for approvals and authorizations, (ii) access to any information or materials reasonably requested by SELLER which are necessary or useful as determined by SELLER in connection with providing the Services, including, but not limited to, physical and system/computer access to Customer’s computer systems, and (iii) all Required Consents necessary for SELLER to provide the Services. “Required Consents” means consents or approvals required to give SELLER, its Affiliates, and its and their subcontractors the right or license to access, use and modify all data and third party products. Customer acknowledges and agrees that the Services are dependent upon the completeness and accuracy of information provided by Customer and the knowledge and cooperation of the agents, employees or subcontractors (“Personnel”) engaged or appointed by Customer who are selected by Customer to work with SELLER.

SELLER will follow all reasonable Customer security rules and procedures, as communicated in writing by Customer to SELLER from time to time.

Access

SELLER may perform the Services at Customer’s place of business, at SELLER’s own facilities or such other locations as SELLER and Customer deem appropriate. When the Services are performed at Customer’s premises, SELLER will attempt to perform such Services within Customer’s normal business hours, unless otherwise jointly agreed to by the parties. Customer will also provide SELLER access to Customer’s staff and any other Customer resources (and when the Services are provided at another location designated by Customer, the staff and resources at such location) that SELLER determines are useful or necessary for SELLER to provide the Services. When the Services are provided on Customer’s premises or at another location designated by Customer, Customer agrees to maintain adequate insurance coverage to protect SELLER and Customer’s premises and to indemnify and hold SELLER and its Affiliates, and its and their agents and employees harmless from any loss, cost, damage or expense (including, but not limited to, attorneys’ fees and expenses) arising out of any product liability, death, personal injury or property damage or destruction occurring at such location in connection with the performance of the Services, other than solely as a result of SELLER’s gross negligence or willful misconduct.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ITab POS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ITab POS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ITab POS shall issue a credit within 15 days to your credit card account in the amount of the incorrect price.

Governing the Law

THIS AGREEMENT AND ANY ATTENDANT STATEMENT OF WORK SHALL BE GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE STATE OF HAWAII, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. BY SIGNING THIS AGREEMENT, CUSTOMER AGREES TO SUBMIT ANY DISPUTE ARISING HEREUNDER TO THE EXCLUSIVE JURISDICTION OF THE HONOLULU COUNTY SUPREME COURTS OR DISTRICT COURTS LOCATED IN HONOLULU, HAWAII. CUSTOMER FURTHER SUBMITS TO THE PERSONAL JURISDICTION OF THESE COURTS AND WAIVES THE RIGHT TO CHANGE VENUE TO ANY OTHER JURISDICTION.

Except in the case of nonpayment, neither party may institute any action in any form arising out of this Agreement more than one (1) year after the cause of action has arisen. The rights and remedies provided SELLER under this Agreement are cumulative, are in addition to, and do not limit or prejudice any other right or remedy available at law or in equity.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether ITab POS signs them or not. We reserve the right to make changes to this site and these Conditions at any time without notice.

Please confirm you agree to our terms and conditions.

Only fill in if you are not human

Please Register Your Account

Got Questions? Call 888.881.1988

First Name

Last Name

E-mail Address

Phone Number

Password

Confirm Password

Company/Store Name

Website URL (Optional)

Address, City, State, Zip

Number of Stores/Locations

Number of POS Terminals

Please Describe Your Business (250 char max)

Plan Type

Terms and Conditions

ITab POS Policies, Terms and Conditions

ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS OR SERVICES AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THIS AGREEMENT.

Copyright and Trademark Notice

Privacy

Our secure servers protect your information using advanced encryption and firewall technology.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Links

Payment Terms

Order Acceptance Policy

Order and Shipping Policy

Multiple Product Orders

Out-of-Stock Products

We will ship your product as stated under the section titled “Order and Shipping Policy”.

Returns

Taxes

Services

Cooperation

SELLER will follow all reasonable Customer security rules and procedures, as communicated in writing by Customer to SELLER from time to time.

Access

Typographical Errors

Governing the Law

Other Conditions

Please confirm you agree to our terms and conditions.

Only fill in if you are not human

Please Register Your Account

Got Questions? Call 888.881.1988

First Name

Last Name

E-mail Address

Phone Number

Password

Confirm Password

Company/Store Name

Website URL (Optional)

Address, City, State, Zip

Number of Stores/Locations

Number of POS Terminals

Please Describe Your Business (250 char max)

Plan Type

Terms and Conditions

ITab POS Policies, Terms and Conditions

ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS OR SERVICES AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THIS AGREEMENT.

Copyright and Trademark Notice

Privacy

Our secure servers protect your information using advanced encryption and firewall technology.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Links

Payment Terms

Order Acceptance Policy

Order and Shipping Policy

Multiple Product Orders

Out-of-Stock Products

We will ship your product as stated under the section titled “Order and Shipping Policy”.

Returns

Taxes

Services

Cooperation

SELLER will follow all reasonable Customer security rules and procedures, as communicated in writing by Customer to SELLER from time to time.

Access

Typographical Errors

Governing the Law

Other Conditions

Please confirm you agree to our terms and conditions.

Only fill in if you are not human

Please Register Your Account

Got Questions? Call 888.881.1988

First Name

Last Name

E-mail Address

Phone Number

Password

Confirm Password

Company/Store Name

Website URL (Optional)

Address, City, State, Zip

Number of Stores/Locations

Number of POS Terminals

Please Describe Your Business (250 char max)

Plan Type

Terms and Conditions

ITab POS Policies, Terms and Conditions

ANY GENERAL DESCRIPTION OF THE TYPES OF PRODUCTS OR SERVICES AND RESULTS THEREOF POSTED ON THE WEBSITE DO NOT CONSTITUTE PART OF THIS AGREEMENT.

Copyright and Trademark Notice

Privacy

Our secure servers protect your information using advanced encryption and firewall technology.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Links

Payment Terms

Order Acceptance Policy

Order and Shipping Policy

Multiple Product Orders

Out-of-Stock Products

We will ship your product as stated under the section titled “Order and Shipping Policy”.

Returns

Taxes

Services

Cooperation

SELLER will follow all reasonable Customer security rules and procedures, as communicated in writing by Customer to SELLER from time to time.

Access

Typographical Errors

Governing the Law

Other Conditions

Please confirm you agree to our terms and conditions.

Only fill in if you are not human

Support Overview

Support Overview

Technical Support

Learn How iTab POS Can Help Your Restaurant

Call us today at 1.888.881.1988

Our Clients

Please Register Your Account

Quick Service Demo

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Please Register Your Account

Please Register Your Account